911 terms

911 terms

Your 9-1-1 Dialing service is enabled when you activate your Yes Telecom VoIP service.  You should ensure your location information is kept current at all times.  This information can be updated through the Yes Telecom website under the 9-1-1 section within the “My Account”. In case you are not able to speak during the 9-1-1 call, the operator will dispatch emergency response vehicles to your last registered address.  Remember that you must update your 9-1-1 information if you move your device to a different location, travel in Canada with your VoIP service, and if you add a new line to your account.

You should inform all telephone users who may be present at the physical location where you utilize your VoIP Equipment, of the important differences and limitations of VoIP 9-1-1 Dialing service as compared with E9-1-1 service as set out above.


Unlike traditional phone lines, you can use your Yes Telecom VoIP services anywhere.  Yes Telecom VoIP services are portable to any location with broadband Internet access.  Since the national emergency call centre uses the address you provide to determine the nearest emergency response centre, you must update your new location when you move, or travel with your Yes Telecom VoIP services in Canada or the USA.  Simply log into “My Account” at http://my.yestel.ca and click on the 9-1-1 Address option to update your address.

Customers traveling outside of the USA and Canada will not have 9-1-1 Dialing services.

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